PRIVACY POLICY

This privacy policy is here to explain how Evercleen Carpets and Upholstery collects, uses, protects, and handles your personal information when you visit our website.

What Information Do We Collect?
When visiting our site or filling out forms, you may be asked to provide your name, email address, phone number, or other personal details to help us respond to your request or provide service.

When Do We Collect Information?
We collect information when you:

Fill out a form on our site
Contact us via phone, email, or messaging
Subscribe to updates or request a quote
Leave a review or provide feedback

How Do We Use Your Information?
We may use your information to:

Respond to your inquiries and customer service requests
Process transactions
Follow up after communication
Improve our website and services

How Do We Protect Your Information?
Your information is stored securely and only accessible to authorized individuals. Any sensitive data, such as credit card information, is handled by a secure third-party payment processor and not stored on our servers.

We use Secure Socket Layer (SSL) encryption to protect transmitted data.

Do We Use Cookies?
Yes, we use cookies to:

Understand your preferences and improve your experience
Track site traffic and interactions to enhance future performance

You can disable cookies in your browser settings. Please note that doing so may affect some features on our site.

Third-Party Disclosure
We do not sell or trade your personal information. We may share your information with trusted partners who help operate our website or assist in serving you, as long as they agree to keep your information confidential. We may also release information if required by law or to protect our rights or the safety of others.

Third-Party Links
Occasionally, we may link to third-party websites or services. These sites have their own privacy policies, and we are not responsible for their content or practices.

Google Advertising and Analytics
We may use Google services such as Google Analytics or Google Ads, which collect data using cookies. This helps us understand how users interact with our site and improve our marketing efforts. You can manage your preferences through Google’s Ad Settings or opt out using the Network Advertising Initiative’s opt out tools.

Your Privacy Rights
In accordance with California Online Privacy Protection Act (CalOPPA), users can visit our site anonymously, and our privacy policy is accessible on our website. You will be notified of any changes on this page.

Do Not Track Signals
We honor Do Not Track signals and do not use tracking technology when a DNT browser setting is active.

COPPA (Children Online Privacy Protection Act)
We do not knowingly collect personal information from children under the age of 13.

Fair Information Practices
In the event of a data breach, we will notify affected users by email within 7 business days. We also honor the Individual Redress Principle, allowing users to pursue legal rights if their data is misused.

CAN-SPAM Act
We comply with the CAN-SPAM Act and will:

Never use misleading subjects or addresses
Identify messages as ads where applicable
Provide a clear way to opt out of future emails
Quickly honor all unsubscribe requests

Unsubscribing
To unsubscribe from future communications, simply reply to one of our emails or call us directly at (831) 206 8391.

Contacting Us
If you have any questions about this privacy policy, please contact us at:

Evercleen Carpets and Upholstery
Phone: (831) 206 8391

Last updated: [3/18/2025]

TERMS AND CONDITIONS

Last updated: [3/18/2025]

Please read these Terms and Conditions carefully before using the website operated by Evercleen Carpets and Upholstery. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, users, and anyone who accesses or uses the site.

SMS Text Message Terms of Use
By opting into our text messaging service, you agree to receive messages related to scheduling, service updates, customer support, and occasional promotions.

You may opt out at any time by texting “STOP.” We will confirm your removal from the list.
For help, reply with the word “HELP” or call us at (831) 206 8391.
Message and data rates may apply. Message frequency may vary depending on interaction.
Carriers are not liable for delayed or undelivered messages.

Your mobile information will not be shared with third parties or affiliates for marketing purposes.

Links to Other Websites
Our website may include links to third party websites or services that are not owned or controlled by Evercleen Carpets and Upholstery.

We are not responsible for the content, policies, or practices of any third party sites. We encourage you to review their privacy policies and terms before interacting with them.

Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

Arbitration Agreement
Any legal dispute arising out of these Terms or your use of our services will be resolved through binding arbitration conducted in Santa Monterey County, California.

The arbitrator will be a retired judge or a licensed attorney with at least ten years of relevant experience.
The arbitration will follow the rules and procedures of the American Arbitration Association.
Judgment on the arbitration award may be entered in any court with jurisdiction.

Important Notice
By agreeing to these Terms, you are waiving your right to a trial by jury and any right to participate in a class action lawsuit. All claims must be brought individually.

Class Action Waiver
You agree that any dispute resolution will be conducted only on an individual basis. You may not join or consolidate claims with other customers or act as a representative in any class or collective proceeding.

Changes to Terms
We may update these Terms at any time. If we make significant changes, we will provide notice on our website. Continued use of our website or services after any changes indicates your agreement to the new Terms.

Evercleen Carpets and Upholstery
Phone: (831) 206 8391